Last updated[Date to be confirmed]
Effective date[Date to be confirmed]
Governing lawEmirate of Dubai, UAE
LanguageBritish English
Contents
01
About Us

This shop is operated by Chestertons Global Network Holdings Limited, a company registered in the United Arab Emirates, with registered offices at DD-15-134-004-007, Level 15, Wework Hub, Al Khatem Tower, ADGM Square, Al Maryah Island, Abu Dhabi, United Arab Emirates (postal code 35665).

Throughout these Terms and Conditions, the terms "we", "us" and "our" refer to Chestertons Global Network Holdings Limited. The terms "you" and "your" refer to the user or customer accessing or purchasing from this shop.

For any enquiries, please contact us at: [shop contact email to be confirmed]

02
Acceptance of Terms

By accessing this shop, placing an order, or completing a purchase, you confirm that you have read, understood and agree to be bound by these Terms and Conditions in their entirety.

If you do not agree with any part of these Terms and Conditions, you must not use this shop or place any orders.

We reserve the right to update these Terms and Conditions at any time. The version displayed on this page at the time of your order is the version that applies to your purchase. Continued use of this shop following any update constitutes your acceptance of the revised terms.

Eligibility: By placing an order, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract in your jurisdiction.
03
Products & Print-on-Demand

All products sold through this shop are produced using a print-on-demand model. This means that each item is manufactured individually at the time of order by our third-party fulfilment partners. No items are held in stock by Chestertons Global Network Holdings Limited.

As a result of the print-on-demand production process, the following should be noted:

Important: All products are made to order. We are therefore unable to accept returns or exchanges on the basis of personal preference, incorrect size selection, or minor colour variation. Please refer to our Return & Refund Policy for full details.

We reserve the right to discontinue, modify or substitute any product at any time without prior notice. In the event a product becomes unavailable after your order has been placed, we will contact you to offer an alternative or a full refund.

04
Ordering & Payment

By submitting an order through this shop, you are making an offer to purchase the selected products at the stated price. Your order is not confirmed until you receive a written order confirmation by email from us.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of pricing errors, suspected fraudulent activity, or stock unavailability.

Accepted payment methods:

All payments are processed securely through our third-party payment providers. We do not store or have access to your full payment card details at any time.

A proof of purchase (order confirmation and receipt) will be sent to your registered email address upon successful payment. This serves as your invoice for both personal and business orders.

B2B orders: For corporate or bulk orders, please contact us directly at [contact email] prior to placing your order. Custom arrangements and invoicing can be made available for qualifying business clients.
05
Pricing & Currency

All prices are displayed in the currency selected at checkout. The following currencies are supported: AED, USD, GBP and EUR. Prices may vary slightly between currencies due to exchange rate fluctuations.

Prices displayed are inclusive of any applicable taxes where required by law. For customers in the European Union, prices are displayed inclusive of VAT. For customers outside the EU, local taxes and import duties may apply upon delivery and are the sole responsibility of the customer.

We reserve the right to change product pricing at any time. The price applicable to your order is the price displayed at the time you complete your purchase.

Customs & import duties: International shipments may be subject to customs fees, import duties or local taxes imposed by the destination country. These charges are entirely outside our control and are the sole responsibility of the customer. We are unable to predict or refund such charges.
06
Delivery & Shipping

Orders are fulfilled and dispatched by our print-on-demand partners from their nearest production facility to your delivery address. Products are never routed through our offices. Delivery is made directly from the production facility to the end recipient.

Estimated delivery times vary by destination and are provided at checkout. These are estimates only and are not guaranteed. We cannot be held responsible for delays caused by third-party carriers, customs processing, or events outside our control.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

We ship worldwide. For full shipping information including estimated delivery times and shipping costs by region, please refer to our Shipping Policy.

Risk of loss and title for products pass to you upon dispatch from the production facility. If your order is lost or damaged in transit, please contact us within 30 days of the estimated delivery date.

07
Returns & Refunds

As all products are manufactured individually to order, we operate a limited returns policy. We do not accept returns or offer refunds for:

We will offer a replacement or full refund only in the event of a proven manufacturing defect or a product significantly different from what was ordered. To qualify:

EU customers — Right of withdrawal: Under EU consumer law, customers ordinarily have a 14-day right of withdrawal on distance purchases. However, this right does not apply to goods that are made to the consumer's specifications or clearly personalised. As all products in this shop are produced on demand and personalised with the Chestertons brand, they are exempt from the 14-day withdrawal right under Article 16(c) of the EU Consumer Rights Directive. By completing your purchase, you acknowledge and accept this exemption.

For full details, please refer to our Return & Refund Policy.

08
Intellectual Property

All content on this shop — including but not limited to the Chestertons name, logo, brandmark, product designs, images, text, graphics and layout — is the exclusive intellectual property of Chestertons Global Network Holdings Limited and is protected by applicable copyright, trademark and intellectual property laws.

You may not reproduce, copy, distribute, modify, adapt, publish or use any content from this shop for commercial purposes without our prior written consent.

Products purchased from this shop are for personal use only. You may not reproduce, resell or redistribute any branded product or design without our express written authorisation.

09
Limitation of Liability

To the fullest extent permitted by applicable law, Chestertons Global Network Holdings Limited shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of this shop or from any order placed through it.

Our total liability to you in connection with any order shall not exceed the total amount paid by you for that specific order.

We are not liable for:

10
Third-Party Platforms

This shop operates in conjunction with several third-party service providers, including but not limited to print-on-demand fulfilment partners, payment processors and shipping carriers. These providers operate under their own terms of service and privacy policies, over which we have no control.

By placing an order, you acknowledge that your order data may be shared with our fulfilment partners solely for the purpose of production and delivery. We do not sell your data to third parties for marketing purposes.

Links to third-party websites, where provided, are for your convenience only. We do not endorse or accept responsibility for the content or practices of any third-party site.

11
Privacy & Data

Your privacy is important to us. The collection, use and storage of your personal data is governed by our Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them.

By placing an order, you confirm that you have read and understood our Privacy Policy and consent to the processing of your personal data as described therein.

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) and the UK GDPR respectively. These are set out in full in our Privacy Policy.

12
Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Emirate of Dubai, United Arab Emirates.

Any dispute arising from or in connection with these Terms and Conditions, including any question regarding their existence, validity or termination, shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

If you are a consumer located in the European Union, you may also be entitled to bring proceedings in the courts of your country of residence under applicable EU consumer protection law.

Both parties agree to attempt to resolve any dispute amicably through good-faith negotiation before initiating formal legal proceedings.

13
Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions or your order, please contact us:

14
Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Your continued use of this shop following any changes constitutes your acceptance of the updated Terms and Conditions. If you do not agree to the revised terms, you must discontinue use of the shop.

For significant changes that may affect your rights as a consumer, we will make reasonable efforts to notify registered customers by email.