All products sold through this shop are produced on a print-on-demand basis by our third-party fulfilment partners. Orders are manufactured and dispatched directly from the nearest production facility to your delivery address — products are never routed through, or held in stock at, our offices.
Because each item is made specifically for you, shipping times include both a production stage and a transit stage. Please read the sections below carefully so you know what to expect before placing your order.
Once your order is confirmed, it typically takes 2–7 business days to produce, depending on the product type and the production facility responsible for your order. This processing time is separate from, and in addition to, the transit time shown in Section 3.
During periods of high demand (such as seasonal sales or promotional campaigns), processing times may be extended. We will notify you by email if we expect any significant delay to your order.
Estimated transit times following dispatch are shown below. These are estimates provided by our fulfilment and courier partners and are not guaranteed.
| Region | Estimated transit time |
|---|---|
| United Arab Emirates & GCC | 3–7 business days |
| United Kingdom | 5–10 business days |
| European Union | 5–12 business days |
| United States & Canada | 6–14 business days |
| Rest of world | 8–20 business days |
Total delivery time is the sum of the production time in Section 2 and the transit time above. Estimates exclude customs processing, which can add further delay for certain destinations.
Shipping costs are calculated automatically at checkout based on your delivery address, the products in your order and the shipping method selected. The exact cost will be displayed before you complete your purchase.
We reserve the right to offer free or discounted shipping as part of promotional campaigns from time to time. Any such offer will be clearly stated at checkout and applies only for the duration specified.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available from the relevant carrier. Please allow up to 48 hours for tracking information to update after dispatch.
Some destinations or shipping methods may not offer full end-to-end tracking. Where this is the case, we will indicate this at checkout.
International orders may be subject to customs fees, import duties, VAT or other local taxes imposed by the destination country. These charges are determined by the destination country and are entirely outside our control.
Refusal to pay customs charges, or refusal of delivery, may result in your order being returned to the production facility or destroyed by customs authorities. In such cases, we are unable to offer a refund for shipping costs, and any refund of the product cost will be at our discretion, less costs incurred.
If your order contains multiple products, these may be manufactured at different production facilities and, as a result, may arrive in separate parcels at different times. This is a normal part of our print-on-demand fulfilment process and does not indicate an error with your order.
You will receive a separate shipping confirmation and tracking number for each parcel dispatched as part of your order.
If your order has not arrived within the maximum estimated delivery window shown in Section 3, please contact us so that we can investigate with the relevant carrier.
If your tracking information shows your order as delivered but you have not received it, please check with neighbours, household members and your local delivery depot before contacting us, as this is often where a missing parcel is located.
For orders lost or damaged in transit, please refer to our Return & Refund Policy for the process and time limits that apply.
It is your responsibility to ensure that the delivery address provided at checkout is complete and correct. We are unable to accept liability for orders delayed, misdelivered or returned to the production facility as a result of an incorrect or incomplete address supplied by the customer.
If you notice an error in your delivery address, please contact us as soon as possible after placing your order. We will make reasonable efforts to amend the address before dispatch, but we cannot guarantee this once production has begun.
If you have any questions about shipping or the status of your order, please contact us: